Web-Based Education Prior to Outpatient Orthopaedic Surgery Enhances Early Patient Satisfaction Scores

A randomized controlled trial, published in the Orthopaedic Journal of Sports Medicine in 2018, physicians at Kerlan-Jobe Orthopedic Clinic in Los Angeles, CA found that patient satisfaction was significantly increased with the use of HealthLoop compared to patients who were not on HealthLoop. (P = .019)

Researchers noted a significant increase in scores on the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) scores for patients who had undergone knee and shoulder arthroscopic procedures. This finding was particularly notable in the OAS CAHPS “Recovery” subsection which focuses on post-procedure education about watching for red flags and managing post-procedure symptoms (P = .001). The study authors stated: “The findings of the present study are clinically relevant, as they show that supplemental education tools may improve patient satisfaction after outpatient surgery and patient understanding of the postoperative instructions.”

As the performance of healthcare organizations is increasingly measured on patient satisfaction, and as their reimbursement is tied to performance on satisfaction surveys, organizations are in need of tools that have demonstrated, through credible evidence, the ability to positively impact the patient experience.

Read the full study in the Orthopedic Journal of Sports Medicine.