How Two Orthopedic Practices Reduced Inbound Calls, Increased PROM Collection, and Improved Patient Experience

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Preparing patients optimally for surgery and keeping in daily contact during recovery is increasingly important to prevent complications and unnecessary hospital readmissions.

Additionally, orthopedic practices participating in the Bundled Payments for Care Improvement (BPCI) initiative enter into payment arrangements that include financial and performance accountability for episodes of care. To contribute to quality performance targets, providers gather pre- and post-operative Patient Reported Outcomes Measures (PROMs) for an increasing number of patients each performance year. Participating providers need a simple way to collect and submit PROMs with minimal workflow interruption.

Florida Joint & Spine Institute and Panorama Orthopedics & Spine Center both sought a comprehensive patient engagement and outcomes solution to meet their needs for patient education and PROMs collection. They needed an automated, two-way communication platform to deliver daily touch points to patients with the right information at the right time. The solution must increase patient engagement, lower the risk for complications or readmissions, reduce call volume, and promptly answer patients’ questions and concerns.

Download the Panorama Florida Joint & Spine Case Study