One Hospital’s Innovative Approach to Emergency Department and Inpatient Post-Discharge Support

Doctor With A Tablet Computer

Lafayette General Health (LGH) recognized that regular dialogue after discharge helps identify patients at risk for an adverse event, decreasing ED visits, hospital readmissions, and unnecessary visits to the doctor. It also increases patient satisfaction. A few years earlier, the organization had established a Care Call Center to check-in on patients after discharge from the ED.

However, finding the time to call each patient discharged from the high volume ED posed a challenge for the team. LGH sought a digital solution that would automate outreach to all discharged ED patients, allowing sta to focus phone calls on those who need it.

LGH turned to HealthLoop’s automated patient engagement platform to better support and guide discharged patients. Here’s how HealthLoop addressed the organization’s needs.