The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey was designed to measure a patient’s perspective on their hospital experience, including physician communication and care plan comprehension.
But patient experience doesn’t start and stop at the boundaries of a hospital. It starts when patients get sick or injured and ends when they make a full recovery. That is why connecting with patients and engaging with them before, during, and after a hospital stay has a powerful impact on satisfaction and outcomes.
Here is how HealthLoop works with hospitals to guide and educate patients before surgery and through recovery to elevate their experience.