How One Health System and ACO Achieved Cost Savings and Improved Outcomes through Patient Engagement

How One Health System and ACO Achieved Cost Savings and Improved Outcomes through Patient Engagement

As a large integrated healthcare system and one of the country’s largest accountable care organizations (ACOs), Advocate Health Care is well on its way to becoming a value-based care organization. To eliminate unnecessary costs while improving the overall quality of care, Advocate created the STAAR Program, their version of Enhanced Recovery After Surgery (ERAS), which uses a multimodal, perioperative care pathway to achieve early recovery for patients undergoing major surgery.

“With a million attributed lives, we needed to closely manage all of those patients, not just the sickest of the sick. HealthLoop enables us to extend our human capital and resources in support of better outcomes and outreach to more than just the top one percent of patients in terms of spend.”

– Tina Esposito, Vice President Information and Technology Innovation, Advocate Health Care

Advocate turned to HealthLoop to support patients across all surgical episodes, delivering daily touch points with the right information at the right time. “Our efforts are focused on delivering the same science to every patient having surgery, and to set expectations for the hospital stay and discharge arrangements on the front-end with the patient, family members, and/or caregivers. Involving patients at a deeper level regarding their care with a goal of enabling shared decision-making is key to successful outcomes,” says Dr. Debra O’Connor, VP of Clinical Effectiveness, Advocate Health Care.

Here’s how Advocate and HealthLoop worked together to successfully engage patients.